Turn on the printer and make sure ink cartridges are installed and paper is loaded in the tray. To print, directly connect your computer or mobile device to your printer with Wi-Fi Direct.Ĭomplete the following steps while near the printer. Guest or public networks (such as networks found in apartments, coffee shops, schools, or hotels) have additional security features that can prevent printing. Click the “ Kudos/Thumbs Up" on the bottom right to say “ Thanks” for helping! Please click “ Accepted Solution” if you feel my post solved your issue, it will help others find the solution. In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link. The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. If the issue persists, we can try to perform a full reset and re-initialize the printer. Update firmware and apps on a regular basis to make sure you are getting the most out of your printer. Depending on your printer, apps on the printer control panel might also receive updates. HP regularly releases new printer firmware versions with product enhancements or issue fixes.
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